MODULE: FD4
FD4: Delivering Customer Service Excellence in the Funeral Sector
Level 4 - 2 Credits
This module focuses on delivering exceptional customer service within the funeral sector. Learn how to address concerns with stakeholders, manage complaints effectively, and apply the ‘Customer Service Triangle’ to create a compassionate and professional experience for every client.
AVAILABLE DATES
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28 Oct 2026 09:00 - 10:45Virtual, Via Zoom
Full schedule
For Business
BUY MULTIPLE
COURSE CURRICULUM
CURRICULUM
Guidance
Learning Outcome 1: Understand the importance and benefits to an organisation of providing excellent customer service
Learning Outcome 2: Understand the key features of the ‘Customer Service Triangle’
Learning Outcome 3: Understand and address issues of concern to stakeholders